Help Center
Search our growing knowledge base for answers about vending machines, payment systems, customer service, and location support. This is the master resource for vendors.
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Fix common hardware issues, error codes, refrigeration, and cash acceptance problems.
Troubleshoot cashless readers, failed transactions, refunds, and offline mode.
Reader setup, telemetry, pricing, payout timing, and SIM connectivity help.
Quick help for Seed readers, MoMa, refunds, alerts, and device pairing.
Handling removal requests, low sales, service expectations, and placement best practices.
Refund workflows, complaint resolution, and best practices for customer care.
Route planning, planograms, product mix, and restocking cadence guidance.
Permits, health rules, labeling, contracts, and liability coverage.
Technical guidance for Haha smart coolers, vision checkout, and cashless operations.
Vending-specific tax preparation, bookkeeping systems, and financial compliance.
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Our team can guide you through urgent machine, payment, or location issues.
Contact supportPopular topics
Most searched guides for vending operators.
Bill validator keeps rejecting bills
Step-by-step checks for jammed transport, dirty sensors, and denomination settings.
Coin mechanism keeps jamming
Common causes, cleaning steps, and how to verify coin tube levels.
Refrigeration not cooling or frosting over
Diagnose airflow, condenser coil cleaning, door seals, and thermostat calibration.
Spiral motor does not rotate
Check motor wiring, vend switch alignment, and selection pricing settings.
Machine shows “Out of Service”
Quick checks for door switch, temperature, and payment device errors.
Machine displays “Exact Change Only”
Resolve low coin tubes and adjust escrow/coin settings.
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Showing 48 results for All topics.
Haha cooler will not power on
Diagnose power delivery, cable integrity, and startup sequence issues.
Haha cooler door will not lock
Fix door alignment, latch sensor, and lock motor issues.
Customer charged for the wrong items
Resolve vision detection errors and reduce charge disputes.
Camera calibration and accuracy tuning
Steps to recalibrate cameras after restock or layout changes.
Temperature out-of-range alerts
Diagnose cooling performance, airflow, and sensor placement.
Inventory counts do not match
Fix inventory sync issues and inaccurate stock levels.
Cashless reader offline or not responding
Restore payment connectivity and stabilize cashless acceptance.
Handling Haha transaction disputes
Refund workflow and documentation for charge concerns.
Firmware update best practices
Update safely without interrupting sales.
Cleaning and maintenance checklist
Routine tasks to keep Haha coolers operating reliably.
Planogram and product placement best practices
Optimize detection accuracy with consistent product placement.
Age-restricted products compliance
Guidelines for age-gated items and compliance.
Preventing theft and shrink
Reduce loss with operational and technical controls.
Using remote monitoring alerts
Configure alerts and respond to issues faster.
Installation and onboarding checklist
Steps for a clean setup and first successful sale.
Restocking workflow for Haha coolers
Efficient restocking without breaking detection accuracy.
Understanding Haha error codes and LEDs
Interpret common error states and next steps.
Customer support workflow for Haha units
Handle complaints quickly and reduce disputes.
Sensor health and diagnostics
Keep vision and environmental sensors accurate.
Product quality and spoilage prevention
Reduce spoilage and keep products fresh.
Bill validator keeps rejecting bills
Step-by-step checks for jammed transport, dirty sensors, and denomination settings.
Route planning for growing operators
Optimize service cadence, stocking priorities, and drive-time efficiency.
What to do when a location underperforms
Improve product mix, adjust pricing, and collaborate with site contacts.
Coin mechanism keeps jamming
Common causes, cleaning steps, and how to verify coin tube levels.
Nayax reader setup checklist
Activate device, assign machine ID, verify telemetry, and test a live payment.
Card reader shows offline
Confirm signal strength, SIM status, and network settings for cashless devices.
Handling a location removal request
Professional steps to respond, recover equipment, and protect reputation.
Refund and complaint handling workflow
Fast ways to resolve disputes while protecting margins and reputation.
Nayax reader has no signal
Troubleshoot SIM provisioning, antenna placement, and APN settings.
Refrigeration not cooling or frosting over
Diagnose airflow, condenser coil cleaning, door seals, and thermostat calibration.
MoMa not syncing data
Fix sync delays, stale sales logs, and device offline status.
Handling cashless refunds quickly
Best practices for reversing transactions and documenting resolutions.
Cantaloupe alerts and remote diagnostics
Set alerts for stockouts, door open, temperature, and payment failures.
Spiral motor does not rotate
Check motor wiring, vend switch alignment, and selection pricing settings.
Customer charged but no product vended
Verify vend success, check sensor logs, and resolve the customer dispute.
Understanding Nayax payout timing
How settlements work and how to reconcile payouts with reports.
Cantaloupe Seed reader pairing guide
Pairing flow, MDB wiring tips, and initial data sync steps.
Machine displays “Exact Change Only”
Resolve low coin tubes and adjust escrow/coin settings.
Machine shows “Out of Service”
Quick checks for door switch, temperature, and payment device errors.
Nayax telemetry data missing
Steps to restore inventory and sales reporting.
Health permits and compliance basics
Know what permits you need and how to keep records ready for inspection.
Preventing and managing chargebacks
Reduce disputes with clear labels, fast refunds, and telemetry.
Reader stuck in idle mode
Resolve idle state issues and restore payment readiness.
Customer contact labels that reduce complaints
What to include on machine labels and where to place them.
Renegotiating location commissions
When and how to adjust commissions without losing the account.
Building the right product mix
Balance best-sellers with healthier items to maximize profit.
Setting the right restock cadence
How to determine service frequency by location size and sales.
Vending business insurance checklist
Coverage types and documents most locations expect.
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