Handling a location removal request

Respond within 24 hours and confirm the removal timeline in writing. Arrange a pickup time that minimizes disruption and avoid leaving product or debris behind.

Document the removal, close out any revenue share, and request feedback on the reason for removal. Professional exits preserve reputation and can lead to future referrals.

• Contract terms, notice period, and commission agreement.
• Service logs and unresolved issues at the site.
• Sales history to identify contributing factors.

• Provide a clear pickup plan and contact person.
• Remove equipment and clean the area thoroughly.
• Request a short written reason to improve future placements.

• Set expectations at install and keep regular service cadence.
• Use periodic check-ins with the site contact.
• Document all service visits and complaints.

• Confirm all steps are documented so the next technician can reproduce the results.
• Capture before/after metrics (errors cleared, sales restored, or uptime improved).
• Review machine, reader, or route settings to ensure they match location standards.

• Skipping a controlled test leads to false positives.
• Updating hardware without documenting configuration changes.
• Forgetting to verify payout, refund, or reconciliation data after changes.

• Run a final test with known-good inputs.
• Log the outcome with date, time, and device identifiers.
• Schedule a follow-up check if the location has high traffic or seasonal demand.

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• Document changes with time, machine ID, and location name.
• Verify settings, pricing, and service modes after each fix.
• Capture before/after results to confirm resolution.

• Test with known-good inputs and controlled conditions.
• Validate telemetry, alerts, and payment logs where applicable.
• Confirm location expectations and update the site contact.

• Configuration drift after firmware or component swaps.
• Inconsistent power or network conditions at the location.
• Gaps in preventive maintenance routines.

• Monitor for 7 days and note any repeat errors.
• Schedule follow-up if the site is high-traffic.
• Escalate with full logs and photos if issues repeat.

• Confirm service frequency expectations in writing.
• Provide clear escalation contacts for urgent issues.

• Track sales per location and adjust product mix.