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Operations & Inventory
Setting the right restock cadence
How to determine service frequency by location size and sales.
Updated Feb 9, 2026
Overview
Use sales data to forecast weekly demand and set service windows. High-volume sites need more frequent visits to avoid stockouts and failed vends.
Set a consistent schedule so location contacts know when to expect service. Adjust cadence for seasonality, shift changes, or special events that increase traffic.
Metrics to track
- Weekly sell-through rate per machine.
- Stockout frequency and downtime.
- Average service time per visit.
Improvement actions
- Increase visits before seasonal spikes.
- Add temporary facings for fast-moving items.
- Rebalance route timing based on shift changes.
Prevention
- Keep a rolling 4-week demand forecast.
- Use telemetry alerts for low inventory.
- Document service windows with site contacts.
Expanded guidance
- Confirm all steps are documented so the next technician can reproduce the results.
- Capture before/after metrics (errors cleared, sales restored, or uptime improved).
- Review machine, reader, or route settings to ensure they match location standards.
Common pitfalls
- Skipping a controlled test leads to false positives.
- Updating hardware without documenting configuration changes.
- Forgetting to verify payout, refund, or reconciliation data after changes.
Next-step checklist
- Run a final test with known-good inputs.
- Log the outcome with date, time, and device identifiers.
- Schedule a follow-up check if the location has high traffic or seasonal demand.
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Additional details
Operational notes
- Document changes with time, machine ID, and location name.
- Verify settings, pricing, and service modes after each fix.
- Capture before/after results to confirm resolution.
Field checklist
- Test with known-good inputs and controlled conditions.
- Validate telemetry, alerts, and payment logs where applicable.
- Confirm location expectations and update the site contact.
Common root causes
- Configuration drift after firmware or component swaps.
- Inconsistent power or network conditions at the location.
- Gaps in preventive maintenance routines.
Next steps
- Monitor for 7 days and note any repeat errors.
- Schedule follow-up if the site is high-traffic.
- Escalate with full logs and photos if issues repeat.
Operations guidance
Inventory
- Use a consistent par-level system per location.
- Reconcile spoilage weekly to protect margins.
Route efficiency
- Group stops by distance and service priority.
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