Nayax telemetry data missing

Confirm the reader is online in the portal and the MDB cable is seated. Run a test vend to verify the machine is communicating with the reader.

Check the machine profile in Nayax and ensure the correct controller type is selected. Telemetry will fail if the machine type or device settings are incorrect.

If data remains missing, update firmware and verify DEX/MDB settings on the machine controller.

• Verify telemetry is enabled for the device profile.
• Confirm the correct machine type and controller model.
• Review the last telemetry timestamp.

• Reboot the reader after any profile changes.
• Reseat MDB cables and check controller firmware version.
• Perform a test vend and confirm inventory updates.

• Provide device ID, machine type, and controller model.
• Include last telemetry timestamp and any error codes.
• Note any recent changes to firmware or configuration.

• Confirm all steps are documented so the next technician can reproduce the results.
• Capture before/after metrics (errors cleared, sales restored, or uptime improved).
• Review machine, reader, or route settings to ensure they match location standards.

• Skipping a controlled test leads to false positives.
• Updating hardware without documenting configuration changes.
• Forgetting to verify payout, refund, or reconciliation data after changes.

• Run a final test with known-good inputs.
• Log the outcome with date, time, and device identifiers.
• Schedule a follow-up check if the location has high traffic or seasonal demand.

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• Document changes with time, machine ID, and location name.
• Verify settings, pricing, and service modes after each fix.
• Capture before/after results to confirm resolution.

• Test with known-good inputs and controlled conditions.
• Validate telemetry, alerts, and payment logs where applicable.
• Confirm location expectations and update the site contact.

• Configuration drift after firmware or component swaps.
• Inconsistent power or network conditions at the location.
• Gaps in preventive maintenance routines.

• Monitor for 7 days and note any repeat errors.
• Schedule follow-up if the site is high-traffic.
• Escalate with full logs and photos if issues repeat.

• Check SIM signal strength and APN configuration.
• Validate telemetry is active and alert rules are configured.

• Review the settlement calendar and payout thresholds.