Renegotiating location commissions

Use sales data to show the impact of commission changes on product pricing and service cadence. Bring a clear proposal with options rather than reacting to a demand.

Offer a review period or performance incentive instead of a large fixed increase. Document any changes and set service expectations so both sides are aligned.

• Average monthly sales, net margin, and service cost.
• Current commission rate and contract terms.
• Competitive offers the location has received.

• Propose a tiered commission based on performance.
• Offer a review period with defined metrics.
• Confirm changes in writing and update the agreement.

• Revisit commission terms annually.
• Share sales summaries to build transparency.
• Maintain consistent service to strengthen relationships.

• Confirm all steps are documented so the next technician can reproduce the results.
• Capture before/after metrics (errors cleared, sales restored, or uptime improved).
• Review machine, reader, or route settings to ensure they match location standards.

• Skipping a controlled test leads to false positives.
• Updating hardware without documenting configuration changes.
• Forgetting to verify payout, refund, or reconciliation data after changes.

• Run a final test with known-good inputs.
• Log the outcome with date, time, and device identifiers.
• Schedule a follow-up check if the location has high traffic or seasonal demand.

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• Document changes with time, machine ID, and location name.
• Verify settings, pricing, and service modes after each fix.
• Capture before/after results to confirm resolution.

• Test with known-good inputs and controlled conditions.
• Validate telemetry, alerts, and payment logs where applicable.
• Confirm location expectations and update the site contact.

• Configuration drift after firmware or component swaps.
• Inconsistent power or network conditions at the location.
• Gaps in preventive maintenance routines.

• Monitor for 7 days and note any repeat errors.
• Schedule follow-up if the site is high-traffic.
• Escalate with full logs and photos if issues repeat.

• Confirm service frequency expectations in writing.
• Provide clear escalation contacts for urgent issues.

• Track sales per location and adjust product mix.