What to do when a location underperforms

Review sales by SKU and identify the bottom 20 percent. Replace slow movers with proven sellers and test new items in small quantities.

Compare pricing to nearby convenience retail. Small price increases can work in high-traffic sites; price reductions may be needed in price-sensitive locations.

Meet with the site contact to confirm traffic patterns and consider relocating the machine to a higher visibility area.

• 4–8 week sales trend by SKU and daypart.
• Stockout frequency and missed sales events.
• Commission terms and service cadence.

• Refresh the planogram and test new items for 2–4 weeks.
• Adjust pricing based on local benchmarks.
• Document a performance improvement plan with the location.

• Set service level expectations in writing.
• Track sales per visit and optimize refill timing.
• Use signage or product mix changes for seasonal demand.

• Confirm all steps are documented so the next technician can reproduce the results.
• Capture before/after metrics (errors cleared, sales restored, or uptime improved).
• Review machine, reader, or route settings to ensure they match location standards.

• Skipping a controlled test leads to false positives.
• Updating hardware without documenting configuration changes.
• Forgetting to verify payout, refund, or reconciliation data after changes.

• Run a final test with known-good inputs.
• Log the outcome with date, time, and device identifiers.
• Schedule a follow-up check if the location has high traffic or seasonal demand.

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• Document changes with time, machine ID, and location name.
• Verify settings, pricing, and service modes after each fix.
• Capture before/after results to confirm resolution.

• Test with known-good inputs and controlled conditions.
• Validate telemetry, alerts, and payment logs where applicable.
• Confirm location expectations and update the site contact.

• Configuration drift after firmware or component swaps.
• Inconsistent power or network conditions at the location.
• Gaps in preventive maintenance routines.

• Monitor for 7 days and note any repeat errors.
• Schedule follow-up if the site is high-traffic.
• Escalate with full logs and photos if issues repeat.

• Confirm service frequency expectations in writing.
• Provide clear escalation contacts for urgent issues.

• Track sales per location and adjust product mix.