MoMa not syncing data

Confirm the device shows online and the SIM is active. Check the last sync timestamp in MoMa and attempt a manual sync.

If data stays stale, reboot the reader and confirm the machine profile and location assignment are correct. Sync issues often occur when a reader is assigned to the wrong site or machine.

Update firmware if available and verify cellular signal strength at the cabinet.

• Verify the device is mapped to the correct location and machine.
• Check for data import errors or status warnings.
• Review the last successful transaction timestamp.

• Power cycle the reader and confirm it reconnects.
• Reseat the SIM and verify antenna placement.
• Test a small transaction to force a sync.

• Provide device ID, location ID, and last sync time.
• Note signal strength and cabinet placement.
• Attach screenshots of MoMa error messages.

• Confirm all steps are documented so the next technician can reproduce the results.
• Capture before/after metrics (errors cleared, sales restored, or uptime improved).
• Review machine, reader, or route settings to ensure they match location standards.

• Skipping a controlled test leads to false positives.
• Updating hardware without documenting configuration changes.
• Forgetting to verify payout, refund, or reconciliation data after changes.

• Run a final test with known-good inputs.
• Log the outcome with date, time, and device identifiers.
• Schedule a follow-up check if the location has high traffic or seasonal demand.

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• Document changes with time, machine ID, and location name.
• Verify settings, pricing, and service modes after each fix.
• Capture before/after results to confirm resolution.

• Test with known-good inputs and controlled conditions.
• Validate telemetry, alerts, and payment logs where applicable.
• Confirm location expectations and update the site contact.

• Configuration drift after firmware or component swaps.
• Inconsistent power or network conditions at the location.
• Gaps in preventive maintenance routines.

• Monitor for 7 days and note any repeat errors.
• Schedule follow-up if the site is high-traffic.
• Escalate with full logs and photos if issues repeat.

• Verify the reader is paired to the correct machine ID.
• Confirm MoMa configuration and device firmware are current.

• Ensure alert thresholds align to route service windows.